FAQ

Below are some of the most common questions we get asked from new customers. If your question is not answered below, please contact us directly.

ARE ALL YOUR CANDLES NATURAL?

Absolutely! We are proud of the fact that we only source the best natural soy wax from North America. While it’s more expensive that other soy wax suppliers in China, we are confident that we are getting the 100% natural soy wax without any chemical additives or stabilisers. In fact our pure soy wax is so natural, it is considered food-grade!

WHAT IS SOY WAX – IS IT GMM FREE?

Soy wax is considered a vegetable wax that is derived from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled and then rolled into flakes. The oil is extracted from the flakes and then hydrogenated. This process converts some of the fatty acids in the oil from unsaturated to saturated.

As a result of this process, it dramatically alters the melting point of the oil, making it solid at room temperature. The remaining soy bean husks are commonly used in the animal feed industry. The USA and Canada grows the vast majority of the world’s soy beans.

In terms of the quality of the North American sourced soy bean wax, we have certification that our soy wax does not to contain any Genetically Modified Materials (GMM).

WHY DO YOU ONLY USE SOY WAX?

There any numerous reasons to use soy wax, even apart from the fact that it’s a natural product. First of all, soy wax is a completely renewable resource and will not run out - unlike paraffin wax which is a by-product of petroleum. In addition to sustainability, a well-made soy candle will burn cleanly and slowly, much to the delight of your customs. In fact, soy candles will burn approximately 40 – 50% longer than a comparable candle using paraffin wax – and will not add CO2 to the environment. Additionally soy wax is water soluble and easy to clean if you spill the wax.

WHAT FRAGRANCES CAN I CHOOSE FROM?

Your fragrance selection will depend on the style and affordability of your candle range. We have an extensive selection of bespoke fragrances available that have been exclusively created for us. If for some reason, you cannot select a fragrance from our range, we are happy to work with you to create something truly unique.

CAN I SUPPLY MY OWN FRAGRANCE?

Yes. If you have an established supplier of candle fragrances, we are happy to work with you, and have your supplier send us the fragrance required to complete the manufacturing of the candles.

CAN YOU PROVIDE A FRAGANCE MATCHING SERVICE?

Absolutely. However, there are a few considerations. First, is that the process takes time – min 6-8 weeks. Second the pricing for the fragrance is considerably more expensive than our standard range. Aside from that, once we receive a sample of the fragrance you wish to imitate, we will send it to our supplier to process. From there, we will provide samples of the fragrance in the candle for evaluation.

DO YOU USE LEAD WICKS?

No. Lead wicks have been banned in Australia and around the world for quite some time now. Perhaps the use of the term ‘Lead free wicks’ is a good reminder to ensure you only buy Australian made candles. We use what we consider to be the best wicks made from a blend of cotton and paper wicks that are braided together to provide a clean and consistent burn.

WHAT IS SO SPECIAL ABOUT YOUR COTTON WICKS?

We use American made wicks that are specific for soy candles. They are made blend of cotton and paper wicks that are braided together to provide a clean and consistent burn. When burning the wick will open into a bell shape, ensuring that the hottest part of the flame is in the middle of the wick, allowing it to draw out the scented soy wax. The braided wick also has a self-trimming feature to ensure it burns cleanly and safely.

DO YOU USE WOOD WICKS?

Yes – but they are not a standard offering. Rather, due to the inconsistency of the product, we will only provide wood wicks on candles that have been thoroughly tested by the client. While being a novel product, numerous clients complain about wood wicks being difficult to light, often self-extinguishing and giving off too much smoke. Also some wood wicks will discolour the wax as the timber interact with the fragrance in the candle.

CAN I SUPPLY MY OWN VESSEL/CONTAINER?

We have a great selection of quality glass vessels to choice from, however you can always provide your own container. All vessels supplied by the client must be packaged appropriately to avoid damages, and must be supplied clean, ready to use.

CAN I GET MY LOGO PRINTED ONTO THE GLASSWARE?

Yes. However minimum set-up costs need to be considered as well as additional freight costs required (to send the glass to and from the printer). The MOQ for locally printed glassware is approximately 200 units. Larger quantities over 2,000 units may be more economical to be pre-printed offshore.

WHAT IS THE MINIMUM CANDLE QUANTITY THAT CAN BE MADE?

Quantity always determine price. Our minimum quantity of soy candles that we will manufacture is 100 units. In order to be profitable for clients, we always suggest higher quantities in order to reduce your per unit pricing. Having said that, we provide great value soy candles from 200 – 500 units, which can be packaged together with custom labels and a custom candle box. Also enquire for pricing – customers are always surprised at the great value of our quality soy candles!

CAN YOU PROVIDE ‘CLEAR SKIN’ CANDLES SO THAT I CAN DO MY OWN LABELS AND PACKAGE?

Yes. We are happy to provide clients with ‘clear skin’ candles. Alternatively we can apply client-supplied labels and pack you order into supplied packaging.

WHERE DO YOU SHIP TO?

We can ship all over Australia. Due to the high volume of freight we dispatch, we have very economical freight rates available to us. We can ship orders to our overseas clients, however clients will be responsible for arranging the shipping and applicable custom clearance.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Many things affect how long your order may take to manufacture. Depending on quantity and time of year and whether materials need to be imported from overseas. As a guide if all materials are available, for a typical order, it can be manufactured and delivered within 4-6 weeks. Generally the longest part of the process is waiting on printing and packaging. Manufacturing of candles does not take long as we manufacture up to 2,500 units per day.

CAN YOU STORE AND SHIP MY CANDLES AS REQUIRED?

Yes, we can make arrangements to store candles at our facility and ship periodically. However we do not offer a drop ship service for individual orders and clients.

DO YOU HAVE ANY INFORMATION ON CANDLE CARE AND SAFETY TIPS?

Yes, please email us and request our Candle Care & Safety Tips document. This was document was created by compiling relevant information from numerous sources – so it’s general in nature.